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REFUND POLICY

Last Updated: Feb 5, 2025 At OKRISH DIGITAL SOLUTIONS PRIVATE LIMITED, we are committed to delivering high-quality website design and digital marketing services. Your satisfaction and trust are our priorities, and we strive to provide you with the best experience. We stand by our work with a +Satisfaction Guarantee. If you are not completely satisfied with our services, you may be eligible for a refund based on the conditions outlined below.

REFUND ELIGIBILITY

At OKRISH DIGITAL SOLUTIONS PRIVATE LIMITED, we stand by our commitment to quality with a Satisfaction Guarantee. If you are not satisfied with our work, you may request a refund under the following conditions:
  • You cancel your order within 24 hours of placing it, and work has not yet started.
  • You are dissatisfied with the quality of our work and provide a valid reason with supporting evidence.
  • We fail to deliver the work within the agreed deadline, and you do not agree to an extension.
  • We breach any terms and conditions of our agreement with you.
You are not eligible for a refund if:
  • You change your mind after we have started working on your order or after delivery.
  • You fail to provide the necessary information, feedback, or approvals required for completion.
  • You request a refund more than 30 days after receiving the work.
  • You use the work for any purpose other than what was originally agreed upon.

REFUND PROCESS

To request a refund, please contact us at support@ecom-template.okrish.in with the following details:
  • Your name and email address
  • Your order number and date
  • Reason and supporting evidence for your refund request
  • Requested refund amount
We will review your request and respond within 48 hours. If approved, we will process the refund to your original payment method within 7 business days. If denied, we will provide a detailed explanation and offer an alternative resolution.

REFUND AMOUNT

Refunds are based on the stage of order completion, as outlined below:
Stage of Order Refund Percentage
Order placed, but not started 100%
Order started, but not completed 50%
Order completed and delivered 0%
Please note: These percentages are indicative and may vary based on specific case details. We reserve the right to determine the final refund amount at our sole discretion. If you have any questions regarding our refund policy, please reach out to us at support@ecom-template.okrish.in.

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